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L2 Desktop SupportApply Now

Melbourne

IT & Telecomms Help Desk / Support

  • Exciting initial 3 months contract with possible extension
  • Attractive and competitive hourly rate
  • Remote work opportunity

About the role:
Our client is seeking a skilled and dedicated Level 2 Desktop Support Specialist to join their dynamic IT support team. As a Level 2 Desktop Support Specialist, you will be the first line of defense in providing technical assistance to end-users, ensuring that hardware and software issues are resolved efficiently. In this role, you will act as a key point of contact for more complex technical support requests, providing support across multiple operating systems, applications, and hardware configurations.

Key Responsibilities:

  • Provide timely and effective Level 1 & Level 2 technical support to end-users, resolving issues related to hardware, software, and network connectivity.
  • Troubleshoot, diagnose, and resolve complex desktop and laptop issues, including operating system errors, software malfunctions, and hardware failures.
  • Manage and prioritize service requests, ensuring quick resolution while adhering to Service Level Agreements (SLAs).
  • Escalate unresolved issues to the appropriate teams and follow up on progress to ensure issues are resolved in a timely manner.
  • Assist with the installation, configuration, and maintenance of desktops, laptops, and peripheral devices such as printers and scanners.
  • Stay up-to-date with the latest technology trends, best practices, and security protocols to continually enhance desktop support services.

Required Skills and Qualifications:

  • Proven experience (2+ years) in a Level 2 Desktop Support or IT support role, preferably within a corporate or enterprise environment.
  • In-depth knowledge of Microsoft Windows OS (Windows 10/11), macOS, and other commonly used operating systems.
  • Proficient in troubleshooting desktop hardware, software, and networking issues.
  • Strong familiarity with Active Directory, Group Policy, and user account management.
  • Experience with remote desktop support tools and ticketing systems (e.g., ServiceNow, JIRA).
  • Experience with the installation, configuration, and maintenance of hardware (desktops, laptops, printers, etc.).

Does this sound like you? If you have the skills and experience we’re looking for please click ‘Apply Now’, or please send your updated CV to su*********@mt*.au
Alternatively, please call 03 9643 3720 for a confidential discussion about the role.

Apply Now